F.A.Q.

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General

HOW MUCH DOES IT COST?

Our website hosting plans start from $6.00 per month. Save 5% on all our website hosting plans when you pay annually.

IS THERE ANY SET-UP FEES?

No, there are no hidden setup fees in any of our plans or packages.

CAN I UPGRADE MY PLAN LATER?

Yes, you can upgrade or downgrade at any time. Our system will work out the difference for an invoice or account credit.

AM I LOCKED INTO ANY CONTRACTS?

No, we don’t have set contracts but please note, if you pay for a years hosting but decide to move to another provider half way though, we will not refund the difference.

HOW MANY VISITORS CAN I HAVE?

All our hosting plans have unlimited visitors

DO YOU OFFER SUPPORT?

Yes, absolutely. If you have any questions or are experiencing technical issues please get in touch with our team.

WHAT ARE YOUR CONTACT DETAILS?

Please visit our Contact page for all contact details

Domain Names

DO YOU SELL DOMAIN NAMES?

Yes, our domains start at $24.50 per year.
Please visit our Domains page for more information

HOW LONG WILL THE TRANSFER TAKE?

New Zealand based domains like .co.nz and .nz tipically take a few hours but this is dependant on where they are being transfer from.
To be safe we like to allow 24 hours.

International Domains like .com and .org can take up to 7 days working days.

HOW LONG WILL REGISTRATION TAKE?

For orders placed during normal business hours, please allow up to 2 hours, from the time your order is placed, for your domain to be registered.

For orders placed outside normal business hours, please allow up to 12 hours, from the time your order is placed, for your domain to be registered.

Hosting

WHAT IS FTP?

FTP stands for File Transfer Protocol. Using an FTP client is a method to upload, download, and manage website files on our server. After you have created an FTP account, enter the details into your choosen FTP client such as Filezilla.

You’ll need:
• Host (ftp.yourdomain.co.nz)
• Username
• Password
Now you can manage you files on your Cloud Zone server.

HOW DO I CREATE AN FTP ACCOUNT?

We have written a knowledge base article with a step-by-step guide and how to achieve this. Follow this link to read the article: Creating an FTP Account

Websites

WILL YOU INSTALL WORDPRESS?

Yes, when requested.
We offer this service at an additional one-off cost of $75.00

CAN YOU DESIGN AND BUILD MY WEBSITE?

Yes, our sister company, Codetrix, specialise in Website Design and Development. From simple to complex platforms, they have the expertise to ensure your online presence is of the highest standard and done the right way.

WILL YOU BACK UP MY WEBSITE?

Our servers are backed-up on a regular basis, including all websites and email. However these are used strictly in the case of fault or falure within our system. We highly recommend you keep a regular backup of all files.

For websites built with WordPress, we offer a backup and maintence service. To learn more please visit: WordPress Services

Email Accounts

CAN YOU HOST MY EMAILS?

Yes, all our website hosting plans come with the ability to host your emails included. If you dont need website hosting we have dedicated email hosting available.

HOW DO I CREATE AN EMAIL ACCOUNT?

We have written a knowledge base article with a step-by-step guide and how to achieve this. Follow this link to read the article: Creating an Email Account

HOW DO I SET-UP EMAIL IN OUTLOOK?

We have written a knowledge base article with a step-by-step guide and how to achieve this. Follow this link to read the article: Setting up Email Accounts in Outlook

HOW DO I SET-UP EMAIL IN MAC MAIL?

We have written a knowledge base article with a step-by-step guide and how to achieve this. Follow this link to read the article: Setting up Email Accounts on MAC

DNS

WHAT IS DNS?

The DNS translates Internet domain and host names to IP addresses. DNS automatically converts the names we type in our Web browser address bar to the IP addresses of Web servers hosting those sites.

WHAT NAMESERVER SETTINGS SHOULD I USE?

Your nameservers should be set to:
ns1.cloudzone.co.nz
ns2.cloudzone.co.nz

Billing

WHAT ARE YOUR PAYMENT OPTIONS?

Currently we accept Bank Transfer and PayPal (Credit card and Debit card) for payment.

WHAT HAPPENS IF I'M LATE PAYING?

Once an invoice is 5 days late all services you hold with us will be suspended. This means if you have a website hosted with us, the website will no longer be available to users and visitors. Your email accounts hosted with us will no longer work etc.
If there are problems with any payments please contact our friendly accounts team.

Knowledge Base Articles

Guides and Articles Written by the Cloud Zone Team

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